Privacy Policy

Last updated: 11/04/2025

At Windows Cleaning Service, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website windowscleaningservice.co.uk or our services.

1. Who We Are

Windows Cleaning Service is a professional, London-based, on-site cleaning company providing window and exterior cleaning services across the UK.
Email: sales@windowscleaningservice.co.uk
We are a service-area business and do not have a public office.

2. Information We Collect

We may collect and process the following information:

• Name, phone number, and email address (via contact or quote forms)
• Property location and service details
• Payment information when booking or paying online
• Technical data (such as IP address, browser type, cookies, analytics data)
• Marketing data (such as how you found our website or interacted with ads)

3. How We Use Your Information

We use your information to:

• Provide quotes and deliver our services
• Respond to enquiries and customer support requests
• Process payments and send invoices
• Improve our website through analytics
• Send promotional updates (only with your consent)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity: to provide our services or quotes
• Legitimate interests: to improve operations and communication
• Consent: when you opt-in to marketing communications
• Legal obligations: where required by law or regulation

5. Sharing Your Data

We never sell your data. We may share it only with:

• Payment processors or banks (for transaction purposes)
• IT and website service providers (for maintenance and hosting)
• Advertising partners (Google, Facebook) for marketing optimisation
  All third-party providers comply with UK GDPR standards.

6. Cookies & Tracking

We use cookies and analytics tools (Google Analytics, Google Ads, Facebook Ads) to analyse site performance and improve user experience. See our separate Cookies Policy for more details.

7. Data Retention

We retain customer data only as long as necessary for service delivery, legal compliance, and record-keeping. Quote and service records are typically kept for up to six years.

8. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Request data portability
  To exercise these rights, contact us at sales@windowscleaningservice.co.uk.

9. Security

We use SSL encryption, secure hosting, and internal controls to keep your information safe.

10. Contact Us

If you have any questions about this Privacy Policy, email sales@windowscleaningservice.co.uk.